Customer Service Representative

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Jacksonville, FL

Job description
* Meet our Hiring Managers in person.

* Visit us on Wednesday November 13th at 10:00 AM

* Click Apply now for the location address.

At Crawford & Company, we’re people taking care of people. From large-scale catastrophic losses to short-term workers compensation claims, Crawford & Company offers total solutions that help our clients’ policyholders resume their lives and work.

Our 9,000+ employees hail from more than 70 countries and speak dozens of languages, but all of Crawford’s service lines work together in unison for our clients. We call ourselves One Crawford.

We're now hiring a Customer Service Representative to join our team.

As the Customer Service Representative, you will provide assignment support for open/pending assignments by contacting clients and/or contractors and documenting various system applications according to procedures and program requirements.
Responsibilities
• Review dashboard for outstanding assignments.
• Contact contractors for file status (site inspection, estimate upload, etc.).
• Complete customer service satisfaction surveys as required.
• Participate in special projects as required.
Skills
• Excellent attention to detail and organizational skills.
• Strong analytical and problem solving ability.
• Excellent written, verbal and oral communication skills.
• Good interpersonal skills.
• Ability to work independently, with minimal supervision.
• Strong work ethic.

About Us
Based in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is the world’s largest publicly listed independent provider of claims management solutions to insurance companies and self-insured entities with an expansive global network serving clients in more than 70 countries.

The Crawford Solution® offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management and legal settlement administration.

In addition to a competitive salary, Crawford offers you:

Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
On-going training opportunities through every stage of your career
Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V
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